Customization process
Project kick-off meeting to align on vehicle fitment, performance targets, cost budget, and annual volume.
VNG engineering team delivers technical proposals, 3D data, prototyping plan, and detailed quotation.
Product development and functional prototype building at VNG’s lab and workshop for client testing.
Rig testing (endurance, fatigue, etc.), vehicle road tests, and report generation. Support for necessary certifications.
Production tooling kick-off, mass production under strict QC system, and on-schedule delivery.
Ongoing market technical support and product iteration based on sales feedback.
Customization advantages
20+ Years of Expertise: Deep engineering experience in luxury vehicle suspension systems.
German Standard Manufacturing: Adherence to precision German engineering and testing protocols.
End-to-End QC: Strict quality checkpoints from raw materials to finished goods.
Scale Advantage: In-house large-scale factory ensures cost efficiency and rapid response.
Stable Supply Chain: Vertical integration of key components ensures production continuity.
Co-Development Model: Open technical collaboration allows deep involvement in design and testing.
High Flexibility: Customizable performance specs, branding, and packaging per client needs.
Dedicated Project Team: Assigned project management, engineering, and support contacts.
Market-Proven Platforms: Core platforms are globally validated for reliability.
Brand Value Add: VNG’s reputation and warranty enhance partner product value.
Comprehensive After-Sales: Full technical documentation, training, and global support network.
Long-Term Warranty: Industry-leading warranty coverage for partnership security.
20+ Years of Expertise: Deep engineering experience in luxury vehicle suspension systems.
German Standard Manufacturing: Adherence to precision German engineering and testing protocols.
End-to-End QC: Strict quality checkpoints from raw materials to finished goods.
Scale Advantage: In-house large-scale factory ensures cost efficiency and rapid response.
Stable Supply Chain: Vertical integration of key components ensures production continuity.
Co-Development Model: Open technical collaboration allows deep involvement in design and testing.
High Flexibility: Customizable performance specs, branding, and packaging per client needs.
Dedicated Project Team: Assigned project management, engineering, and support contacts.
Market-Proven Platforms: Core platforms are globally validated for reliability.
Brand Value Add: VNG’s reputation and warranty enhance partner product value.
Comprehensive After-Sales: Full technical documentation, training, and global support network.
Long-Term Warranty: Industry-leading warranty coverage for partnership security.
After-sales service
1.VNG provides a standard 6-24-month warranty on all qualified products from the date of delivery.
2.During the warranty period, VNG will repair or replace products that fail due to defects in materials or workmanship.
3.Warranty service requires valid proof of purchase and product serial number.
4.The warranty does not cover: normal wear and tear, improper installation, accidents, modifications, or overload use.
1.VNG maintains a strict outgoing defect rate of less than 1%.
2.All products undergo rigorous performance, endurance, and environmental simulation tests before shipment.
3.Our production adheres to international quality management standards such as IATF 16949.
4.Each product can be traced back to its production batch and QC records via a unique serial number.
1.We provide comprehensive technical documentation and video guides for clients and installers.
2.Common issues include: air spring height adjustment, system leak checks, controller pairing, error code diagnosis, etc.
3.Clients can access standard solutions via the by contacting their dedicated service representative.
4.For complex issues, our engineering team can provide remote online diagnostic support.
1.In case of a product-related incident, stop using the product immediately and contact the VNG After-Sales Service Department.
2.Please provide product photos, a video of the malfunction/noise, serial number, and a detailed problem description to initiate the handling process promptly.
3.We commit to an initial response within 24 hours and will formulate and execute a solution based on our diagnosis.
4.Each incident will undergo root cause analysis, with feedback integrated into production and QC processes for continuous product improvement.
Pre-sales service
1. Customized Protective Packaging: All products are shipped using custom-designed internal foam padding and heavy-duty outer cartons to ensure safe transport.
2. Vehicle-Specific Packaging: We provide dedicated packaging for each vehicle model that perfectly matches the suspension kit, preventing mixing.
3. Clear Labeling: The outer packaging clearly displays the product model, part number, brand logo, and fragile item label for easy identification and handling.
4. Special Requirements: Customized packaging solutions (e.g., display packaging, bulk shipping packaging) can be provided upon request.
1. Main Payment Methods: We accept international standard payment methods such as wire transfer (T/T) and letter of credit (L/C).
2. Order Confirmation: Upon receiving a formal purchase order, we will issue a pro forma invoice to arrange payment.
3. Deposit and Final Payment: For large or customized orders, a deposit is usually required to begin production, and the final payment must be made before shipment.
4. Credit Account: Partners with established long-term relationships can apply for a credit account after evaluation and agree on payment terms.
1. Inquiry and Confirmation: Provide the vehicle model, product part number, and quantity to receive a detailed quote and delivery time.
2. Placing an Order: Send a formal purchase order via email or our online system.
3. Payment and Production: After payment is received according to the agreement, the order will proceed to the production or inventory allocation stage.
4. Shipping Notice: After shipment, we will provide a shipping notice and logistics tracking details.
5. Receipt Confirmation: Please confirm receipt and promptly inspect the goods.
1. Global Logistics Network: We partner with DHL, FedEx, UPS, and major sea/air freight forwarders to provide door-to-door service.
2. Shipping Method Selection: Customers can choose express, air freight, or sea freight based on the quantity, urgency, and budget.
3. Export Documentation: We provide a full set of customs clearance documents, including commercial invoices, packing lists, and certificates of origin.
4. Real-time Tracking: All shipments are assigned a trackable tracking number, allowing you to monitor the transportation status in real time.
5. Insurance Service: We recommend purchasing transportation insurance for high-value goods; we can assist with the arrangement.
